U.S. Cellular Extends and Expands COVID-19 Support for Customers
CHICAGO (April 24, 2020)
Wireless Carrier Eliminates Overage Charges and Adds Hotspot Data through July 31
U.S. Cellular (NYSE: USM), the fourth-largest full-service wireless carrier in the United States, today announced that it has extended and expanded its support for customers during the COVID-19 pandemic. From now through July 31, 2020, U.S. Cellular customers on any plan will continue to have the data they need and not be charged any overages.
Specifically, the company took the following proactive steps:
- Eliminated overage charges for customers on smartphone legacy plans, including Shared Connect and other postpaid and prepaid plans with data limits, so they can use the data they need without worrying about their bill.
- Provided Unlimited Everyday and Even Better Plan customers with an extra 15GB of hotspot data to adjust to shifting and varying work arrangements.
- Eliminated data limits on all High-Speed Internet plans, so customers utilizing U.S. Cellular’s broadband-quality in-home Wi-Fi service can continue to have the data they need as various shelter-in-place orders remain or get extended.
“We know there is uncertainty and ongoing concern about remaining safe and healthy as we work to overcome this global pandemic together. At U.S. Cellular, we want to do what we can to remove any worry or anxiety our customers have about their wireless connectivity for the next three months, as we hopefully start to get back to our normal routines and activities,” said Jay Ellison, executive vice president and chief operating officer at U.S. Cellular. “We have our customers backs, and every action we take right now is to ensure that they have the wireless service they need to get work done, provide educational tools for their families, stay entertained and keep in touch with loved ones.”
Throughout the COVID-19 pandemic, U.S. Cellular’s network teams have steadfastly monitored the network 24 hours a day, increased investments in capacity and made network enhancements to meet changing wireless needs. Additionally, U.S. Cellular continues to expand its 5G service in Iowa and Wisconsin, and new 5G markets remain on track to be introduced later this year.
For more information on U.S. Cellular’s response to COVID-19, updated store hours and contact information, please go to https://www.uscellular.com/covid-19.
About U.S. Cellular
U.S. Cellular is the fourth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier is building a stronger network with the latest 5G technology and offers a wide range of communication services that enhance consumers’ lives, increase the competitiveness of local businesses and improve the efficiency of government operations. To learn more about U.S. Cellular, visit one of its retail stores or uscellular.com. To get the latest news, promos and videos, connect with U.S. Cellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.
For more information, contact:
Katie Frey, U.S. Cellular