16:02 PM

Protecting Our Customers and Providing Flexibility

We know that current economic times are causing uncertainty for many of our customers. They’re at the center of all our decisions and it’s our mission to connect them to what matters most. We will always focus on delivering a competitive network, price and customer experience with transparency and flexibility.

To help our customers navigate through these times, we’re extending our commitment to price protect rate plans through at least the end of 2024.

Last May, we announced we would not raise rates for postpaid or prepaid plans through the end of 2023. We did this in part to make sure our customers had predictability and transparency for their wireless service.

Since then, we’ve found that our decision to price protect rate plans helped make a difference for many customers, which is why we’re proud to extend this program.

We’re also now offering even more flexible options for paying off devices. Customers can select from three financing term options – 36 months, 30 months and a new 24-month term. We know every customer has different needs, so by adding this flexibility, customers now have more choice in how they do business with us.

To our customers, thank you for your business and entrusting us to help keep you connected.


Eric Jagher
Senior Vice President, Chief Marketing Officer